PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN NEXTGROW BARBERSHOP DI DESA PANDEAN KECAMATAN DURENAN KABUPATEN TRENGGALEK

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Vol. 2 No. Spesial Issues 3 (2022): Humantech : Jurnal Ilmiah Multidisiplin Indonesia
Published: Mar 29, 2022
Keywords:
Service Quality; Customer Satisfaction

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Imam Sukwatus Suja’i
Pendidikan Ekonomi, Fakultas Soshum, Universitas Bhinneka Pgri
Fikri Hasbian Wafa
Pendidikan Ekonomi, Fakultas Soshum, Universitas Bhinneka Pgri

Abstract

The purpose of this study was to determine whether service quality has a
positive and significant impact on customer satisfaction Nextgrow Barbershop
in Pan-dean Village, Durenan District, Trenggalek Regency. The type of
research used is quantitative with an associative approach. The results of this
study are: (a). There is a partial influence between the independent variable
service quality (X) on customer satisfaction (Y), namely t hitung 5.996 > t tabel
1.674 which means signifi-cant. Then the contribution given is 41.8% and the
remaining 58.2% is influenced by other varia-bles. The conclusion is that there
is a partial effect on service quality (X) on customer satisfaction (Y) Nextgrow
Barbershop in Pandean Village, Durenan District, Trenggalek Regency with a
contri-bution of 41.8%.

Article Details

How to Cite
Suja’i, I. S. ., & Fikri Hasbian Wafa. (2022). PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN PELANGGAN NEXTGROW BARBERSHOP DI DESA PANDEAN KECAMATAN DURENAN KABUPATEN TRENGGALEK. Humantech : Jurnal Ilmiah Multidisiplin Indonesia, 2(Spesial Issues 3), 741–745. https://doi.org/10.32670/ht.v2iSpesial Issues 3.1505
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Articles

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