ANALISIS KINERJA APARATUR PEMERINTAH DALAM PENINGKATAN KUALITAS LAYANAN PUBLIK (STUDI KASUS PADA GAMPONG LADANG KECAMATAN SUSOH KABUPATEN ACEH BARAT DAYA)

Abstract

The issue of service to the community is always prominent in the affairs of public
complainsh taskthat show, working hours of the apparatur does not comply with the
rules made pubic difficulty in optaining one.The research is focused to problem of how
performance of village institution in give service to public. And what are the factors
that influence the task of institution.The research it`s done in Ladang village of Susoh
subdistrict Aceh Barat Daya regency, and the research is done by quantitative
descriptive approach. The result showed that the work ethic that is in the staff of
government is not going well, there is a control to village institution and it didn`t
happen norm infraction and that values. And punishment that valid in the office is not
effective for the institution.