PENGARUH KEMAMPUAN KERJA PEGAWAI DAN KUALITAS PELAYANAN PUBLIK TERHADAP KEPUASAN MASYARAKAT PADA SEKRETARIAT KECAMATAN SUSOH KABUPATEN ACEH BARAT DAYA

Abstract

Public service by the State Civil Apparatus (ASN) has now become a strategic issue,
because the level of performance quality in public services will determine whether or not
service to the community is good. This research was approached with quantitative
descriptive data. This study aims to determine and explain the effect of employee work
ability and quality of public services on community satisfaction at the Secretariat of Susoh
District, Southwest Aceh Regency. The research variables are work ability (X1), service
quality (X2) and community satisfaction (Y). The research method used is a quantitative
method with associative type which explains the relationship between the independent
variable and the dependent variable. The results of distributing questionnaires with the
community who came to the Camat Office to take care of their interests, most of them
gave positive answers both in terms of service.