Innovation of online-based periodic salary increase services in the Bandung city personnel and human resources development agency
Article Sidebar
Main Article Content
Abstract
Public service is the government's responsibility to its citizens as mandated by the 1945 Constitution. The Bandung City Personnel and Human Resources Development Agency is a government agency that provides public services. To improve services, the Bandung City Personnel and Human Resources Development Agency has made innovations in the Personnel Information System. This Personnel Information System Program includes several integrated features. The author chooses to focus on the online-based periodic salary increase service features. The purpose of this study is to determine whether this online-based periodic salary increase service innovation meets the characteristics of successful innovation. Using the theory of Everett M. Rogers which has five factors, namely relative advantage, compatibility, complexity, trialability, and observability. The research method used is descriptive qualitative research by collecting the required data, both primary and secondary data from interviews, observations, documentation, and literature studies. The results of the study indicate that the online-based periodic salary increase service innovation at the Bandung City Personnel and Human Resources Development Agency can be stated to have fulfilled the service innovation factors, making it more effective and efficient.
Article Details
References
Anik, S., & Arifuddin, A. (2003). Analisis Pengaruh Komitmen Organisasi dan Keterlibatan Kerja Terhadap Hubungan antara Etika Kerja Islam dengan Sikap Perubahan Organisasi. Jurnal Akuntansi Dan Auditing Indonesia, 7(2).
Fitriana, D. N. (2014). Inovasi Pelayanan Publik BUMN (Studi Deskriptif tentang Inovasi Boarding Pass System dalam Meningkatkan Kualitas Pelayanan Kereta Api PT KAI di Stasiun Gubeng Surabaya).
Habibah, U. (2018). Inovasi Pelayanan Online Kenaikan Gaji Berkala Pada Program Sistem Informasi Manajemen Pegawai (SIMPEG) Di Kabupaten Jombang Tahun 2016-2017. Universitas Brawijaya.
Hardiyansyah. (2018). Kualitas Pelayanan Publik Konsep, dimensi, indikator dan implementasi. Yogyakarta: Yogyakarta Java Media.
Jumaisa, M. I. (n.d.). Inovasi Sistem Informasi Kepegawaian Berbasis Web Di BKPSDM. 2020.
Maysara, M., & Asari, H. (2021). Inovasi Pelayanan Publik Melalui Sistem Aplikasi Potensi Investasi (SIAPI) di Dinas Penanaman Modal dan Pelayanan Terpadu Satu Pintu Kota Dumai. Jurnal Manajemen Dan Ilmu Administrasi Publik (JMIAP), 215–226.
Mulgan, G., & Albury, D. (2003). Innovation in the public sector. Strategy Unit, Cabinet Office, 1(1), 40.
Pangestu, S. D., & Suryoko, S. (2016). Pengaruh Gaya Hidup (Lifestyle) dan Harga Terhadap Keputusan Pembelian (Studi Kasus pada Pelanggan Peacockoffie Semarang). Jurnal Ilmu Administrasi Bisnis, 5(4), 519–530.
Rogers, E. . (2003). Diffusion of innovations (5th ed.). ew York: Free Press.
Sahin, I. (2006). Detailed review of Rogers’ diffusion of innovations theory and educational technology-related studies based on Rogers’ theory. Turkish Online Journal of Educational Technology-TOJET, 5(2), 14–23.
Sholahuddin. (2017). Pengaruh Karakteristik Inovasi. Seminar Nasional Riset Manajemen & Bisnis 2017.
Thoha, M. (2010). Perilaku organisasi: konsep dasar dan aplikasinya. PT. Raja Grafindo Persada.