Pengaruh kualitas layanan dan medical expenses terhadap kepuasan pasien pada pusat kesehatan masyarakat (Puskesmas) Cimahi Tengah

Authors

  • Sindrawati Sindrawati Sekolah Tinggi Ilmu Administrasi Bandung
  • Elis Muslimah Sekolah Tinggi Ilmu Administrasi Bandung
  • Koniah Koniah Sekolah Tinggi Ilmu Administrasi Bandung
  • Merita Gianti Pratiwi Sekolah Tinggi Ilmu Administrasi Bandung
  • Ikhsan Gumelar Sekolah Tinggi Ilmu Administrasi Bandung
  • Mohammad Farisan Zulhazmi Sekolah Tinggi Ilmu Administrasi Bandung

DOI:

https://doi.org/10.32670/fairvalue.v4iSpesial%20Issue%205.2129

Keywords:

Quality of service; Medical expenses; Patient satisfaction; Health center

Abstract

This study aimed to analyze the effect of service quality and medical expenses on patient satisfaction at the Community Health Center (Puskesmas) in Central Cimahi, West Java. This research was conducted using quantitative methods with a descriptive verification approach. The population in this study were patients at the Cimahi Tengah Health Center in 2020, and the number of samples taken was 100 respondents. The questionnaire in this study was measured using a Likert scale to determine respondents' perceptions of service quality, medical expenses, and the satisfaction they felt. The data obtained were processed using multiple regression analysis with SPSS 23 software. The results of this study indicate that there is a positive effect of service quality and medical expenses on patient satisfaction at the Cimahi Tengah Health Center. The findings of this study can provide views for managers, doctors, nurses, and health workers, especially those at the Cimahi Tengah Health Center, so that patient satisfaction can be further improved.

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Published

2022-04-25

How to Cite

Sindrawati, S., Muslimah, E., Koniah, K., Pratiwi, M. G., Gumelar, I., & Zulhazmi, M. F. (2022). Pengaruh kualitas layanan dan medical expenses terhadap kepuasan pasien pada pusat kesehatan masyarakat (Puskesmas) Cimahi Tengah. Fair Value: Jurnal Ilmiah Akuntansi Dan Keuangan, 4(Spesial Issue 5), 2164–2171. https://doi.org/10.32670/fairvalue.v4iSpesial Issue 5.2129