RUSDIANA, A.; SOPIYAN, P.; MASDUKI, M. Kepuasan Nasabah Ditinjau Dari Kualitas Pelayanan Inti Dan Kualitas Pelayanan Periferal. Coopetition : Jurnal Ilmiah Manajemen , [S. l.], v. 14, n. 3, p. 497–510, 2023. DOI: 10.32670/coopetition.v14i3.3719. Disponível em: https://journal.ikopin.ac.id/index.php/coopetition/article/view/3719. Acesso em: 4 dec. 2024.