Meningkatkan komitmen bagi Aparatur Sipil Negara: Perspektif teori pertukaran sosial dalam akuntabilitas organisasi publik
DOI:
https://doi.org/10.32670/fairvalue.v5i2.1748Keywords:
Organization, organizational commitment, Social exchange perspective, Perception of organizational support, Job satisfactionAbstract
Organizational commitment is an important form of attitude from an employee towards his organization. The purpose of this study is to examine the importance of organizational commitment from the perspective of social exchange theory. With a social exchange perspective, the research model was built by integrating perceptions of organizational support and job satisfaction into having an impact on organizational commitment. The context of the situation during the pandemic has its own color in this study, especially with situations that require various jobs to be carried out remotely or away from home, so the extent to which employees remain committed to their organizations from the perspective of social exchange. This study takes a sample of ASN who are working in the Bandung Raya area. The data analysis technique uses path analysis, which aims to examine the effect of perceived organizational support on organizational commitment directly or indirectly through job satisfaction. The results showed that every relationship between variables found that the beta coefficient value was in the significant category. This confirms that empirically, social exchange theory can apply in pandemic conditions, especially in building ASN commitment to their organizations as a manifestation of the accountability of public sector organizations.
References
Agustina, I., Pradesa, H. A., & Putranto, R. A. (2021). Peran Dimensi Motivasi Pelayanan Publik Dalam Meningkatkan Komitmen Afektif Pegawai. JEMAP: Jurnal Ekonomi, Manajemen, Akuntansi, Dan Perpajakan, 4(2), 218–235.
Alshaabani, A., Naz, F., Magda, R., & Rudnák, I. (2021). Impact of perceived organizational support on ocb in the time of covid-19 pandemic in hungary: Employee engagement and affective commitment as mediators. Sustainability, 13(14). https://doi.org/10.3390/su13147800
Athar, H. S. (2020). The Influence of Organizational Culture on Organizational Commitment Post Pandemic Covid-19. International Journal of Multicultural and Multireligious Understanding, 7(5), 148–157.
Bailey, A. A., Albassami, F., & Al-Meshal, S. (2017). The roles of employee job satisfaction and organizational commitment in the internal marketing-employee bank identification relationship. The Eletronic Library, 34(1), 1–5.
Darmawan, E., & Atmojo, M. E. (2020). Kebijakan Work from Home bagi Aparatur Sipil Negara di Masa Pandemi Covid-19. TheJournalish: Social and Government, 1(September), 92–99.
Dawud, J., Pradesa, H. A., & Afandi, M. N. (2018). Distributive and Procedural Justice, Perceived Organizational Support, and Its Effect on Organizational Commitment in Public Organization. International Journal of Academic Research in Business and Social Sciences, 8(12), 1675–1188. https://doi.org/10.30741/wiga.v8i1.231
Dharmanegara, I. B. A., Pradesa, H. A., Tanjung, H., & Harijanto, D. (2016). Becoming Emotionally Attached to Team: The Role of Ethical Climate Dimension in Nursing Profession. Proceeding 15th Anniversary PDIM FEB Universitas Brawijaya International Conference, 105–120.
Filimonau, V., Derqui, B., & Matute, J. (2020). The COVID-19 pandemic and organisational commitment of senior hotel managers. International Journal of Hospitality Management, 91(July). https://doi.org/10.1016/j.ijhm.2020.102659
Harijanto, D., Dharmanegara, I. B. A., Pradesa, H. A., & Tanjung, H. (2022). Do Distributive Justice Really Make Public Officers Feels More Obligated in Their Job ? Innovation Business Management and Accounting Journal, 1(1), 1–8.
Hertina, D., & Mardi, M. (2021). Organizational Support , Commitment And Job Satisfaction To Employee Performance Research. Turkish Journal of Computer and Mathematics Education, 12(8), 367–376.
Hidayat, M. I., & Ariyanto, E. (2021). The Effect of Quality of Work Life on Worker Performance When Work from Home through Job Satisfaction and Organizational Commitment as Intervening Variables (Case Study at PT Patra Jasa Head Office). European Journal of Business and Management Research, 6(6), 59–66. https://doi.org/10.24018/ejbmr.2021.6.6.1154
Hidayati, N., & Sunaryo, H. (2019). The effect of public service motivation on job performance through satisfaction and commitment: case of public officer in immigration office malang. Journal of Entrepreneurship, Business and Economics, 7(1), 1–16.
Hidayatullah, A. S., Prahiawan, W., & Lutfi, L. (2021). Upaya Meningkatkan Kinerja Pegawai Melalui Kepuasan Kerja dan Komitmen Organisasi (Studi Pada Biro Umum Sekretariat Daerah Provinsi Banten). Fair Value Jurnal Ilmiah Akuntansi Dan Keuangan, 4(5), 1701–1714. https://doi.org/10.1002/9781119558361.ch20
Iryanti, S. A., Sarwoko, E., & Sahertian, P. (2021). Sistem Work From Home , kemampuan manajerial, dan komitmen organisasi perannya pada kinerja. Management and Business Review, 5(2), 279–293.
Kim, T., Henderson, A. C., & Eom, T. H. (2015). At the front line: examining the effects of perceived job significance, employee commitment, and job involvement on public service motivation. International Review of Administrative Sciences, 81(4), 713–733. https://doi.org/10.1177/0020852314558028
Kurdi, M. (2020). Menggagas Pelayanan Prima di Masa Pandemic Covid 19. Jurnal Lingkar Widyaiswara, 04, 4–9.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived Organizational Support: A Meta-Analytic Evaluation of Organizational Support Theory. Journal of Management, 43(6), 1854–1884. https://doi.org/10.1177/0149206315575554
Mercurio, Z. A. (2015). Affective Commitment as a Core Essence of Organizational Commitment: An Integrative Literature Review. Human Resource Development Review, 14(4), 389–414. https://doi.org/10.1177/1534484315603612
Middleton, R., Loveday, C., Hobbs, C., Almasi, E., Moxham, L., Green, H., Halcomb, E., & Fernandez, R. (2021). The COVID-19 pandemic – A focus on nurse managers’ mental health, coping behaviours and organisational commitment. Collegian, 28(6), 703–708. https://doi.org/10.1016/j.colegn.2021.10.006
Mohsin, F. H., Salleh, H. M., & Ishak, K. (2021). Organisational Commitment and Intention to Stay : The Roles of Felt Obligation. Asian Journal of Behavioural Sciences, 3(1), 40–53.
Novira, A., Priatna, R., & Pradesa, H. A. (2020). Pengaruh Dimensi Kualitas Layanan terhadap Kepuasan Pengguna Layanan Kesehatan Puskesmas di Kabupaten Sumedang Tahun 2019. JEMAP: Jurnal Ekonomi, Manajemen, Akuntansi, Dan Perpajakan, 3(2), 288–302.
Poocharoen, O., & Lee, C. (2013). Talent Management in the Public Sector : A comparative study of Singapore , Malaysia , and Thailand. Public Management Review, 15(8), 1185–1207. https://doi.org/10.1080/14719037.2013.816525
Pradesa, H. A. (2018). Peran Komitmen Afektif Dalam Memperkuat Dampak Dari Dimensi Iklim Kerja Etis Terhadap Perasaaan Berkewajiban Pegawai Negeri Sipil di Kantor Pemerintahan Provinsi Jawa Barat. Jurnal Ilmiah Bisnis Dan Ekonomi Asia, 12(2), 16–29.
Pradesa, H. A., Dawud, J., & Affandi, M. N. (2019). Mediating Role of Affective Commitment in The Effect of Ethical Work Climate on Felt Obligation Among Public Officers. JEMA: Jurnal Ilmiah Bidang Akuntansi Dan Manajemen, 16(2), 133–146. https://doi.org/10.31106/jema.v16i2.2707
Pradesa, H. A., & Tanjung, H. (2021). The Effect Of Principal’s Spiritual Leadership Dimension On Teacher Affective Commitment. Al-Tanzim:Jurnal Manajemen Pendidikan Islam, 05(03), 69–81. https://doi.org/10.36418/edv.v1i11.270
Pramuditha, R., & Agustina, I. (2022). Persepsi Masyarakat Pengguna Atas Kualitas Pelayanan E-KTP Pada Kecamatan Bogor Barat. Jurnal Ilmiah MEA (Manajemen, Ekonomi, Dan Akuntansi), 6(1), 884–901.
Pratiwi, A. M. A., Pertiwi, M., & Andriany, A. R. (2020). Hubungan Subjective Well Being Dengan Komitmen Organisasi Pada Pekerja Yang Melakukan Work From Home Di Masa Pandemi Covid 19. Syntax Idea, 11(2), 1689–1699.
Pundenswari, P. (2017). Analisa Pengaruh Kualitas Pelayanan Publik bidang Kesehatan terhadap Kepuasan Masyarakat. Jurnal Publik, 11(01), 13–21. https://doi.org/10.1177/0275074012466935
Putranto, R. A., Setiajatnika, E., & Fahmi, I. (2018). The Effect of Public Service Motivation and Job Satisfaction on Public Officers’ Performance through Commitment. International Journal of Academic Research in Business and Social Sciences, 8(12), 1422–1435. https://doi.org/10.6007/ijarbss/v8-i12/5247
Qibtiah, F. M., & Ertika, Y. (2021). Pengaruh Kemampuan Kerja Pegawai dan Kualitas Pelayanan Publik Terhadp Kepuasan Masyarakat Pada Sekretariat Kecamatan Susoh Kabupaten Aceh Barat Daya. Fair Value Jurnal Ilmiah Akuntansi Dan Keuangan, 4(2), 655–663.
Rahayu, M. S., Firdiansjah, A., & Respati, H. (2019). Pengaruh Kompensasi, Motivasi Kerja, dan Komitmen Organisasi Terhadap Kinerja Personel Polri Biddokkes Polda Kalimantan Selatan. Jurnal Ilmiah Ekonomi Bisnis, 5(3), 77–87.
Rahayu, S., & Kusumaputri, E. S. (2016). Kontribusi Kepemimpinan Spiritual Terhadap Komitmen Afektif Melalui Spiritualitas Di Tempat Kerja Pada Karyawan Bank Syariah Di Kota Yogyakarta. Psikologika: Jurnal Pemikiran Dan Penelitian Psikologi, 21(1), 1–11. https://doi.org/10.20885/psikologika.vol21.iss1.art1
Ramadhan, R. F., & Tamaya, V. (2021). Standar Pelayanan Publik di Masa Pandemi Covid-19: Studi Pelayanan Perpustakaan ITERA. Jurnal Studi Ilmu Sosial Dan Politik, 1(1), 57–66. https://doi.org/10.35912/jasispol.v1i1.365
Sejjaaka, S. K., & Kaawaase, T. K. (2014). Professionalism, rewards, job satisfaction and organizational commitment amongst accounting professionals in Uganda. Journal of Accounting in Emerging Economies, 4(2), 134–157. https://doi.org/10.1108/jaee-01-2012-0003
Setyanti, S. W. L. H., Puspitasari, N., & Prajitiasari, E. D. (2022). Pengaruh Kepuasan Kerja Dengan Mediasi Perceived Organizational Support Terhadap Komitmen Karyawan Bank. Fair Value Jurnal Ilmiah Akuntansi Dan Keuangan, 4(6), 2482–2490.
Stazyk, E. C., Pandey, S. K., & Wright, B. E. (2011). Understanding affective organizational commitment: The importance of institutional context. American Review of Public Administration, 41(6), 603–624. https://doi.org/10.1177/0275074011398119
Sultana, U. S., Abdullah, N. A., Mok, E. T., Hossain, J., Sherief, S. R., Iskandar, M. L., & Andalib, T. W. (2021). Exploring Motivation and commitment on job satisfaction and employee performance in Work from Home (WFH) perspective. Psychology and Education, 58(3), 2411–2424.
Supriatna, M. D., Pradesa, H. A., & Priatna, R. (2019). Literature Review and Conceptual Models Development on Public Services Motivation. Warmadewa Management and Business Journal (WMBJ) Agustus, 1(2), 102–110.
Thunnissen, M., & Buttiens, D. (2017). Talent Management in Public Sector Organizations : A Study on the Impact of Contextual Factors on the TM Approach in Flemish and Dutch Public Sector Organizations. Public Personnel Management, 46(4), 391–418. https://doi.org/10.1177/0091026017721570
Widiaswari, R. R. (2012). Pengaruh Kinerja Aparatur Pemerintah Terhadap Kualitas Pelayanan Publik Di Kecamatan Banjarbaru. Jurnal Spread, 2(2), 169–182.
Yao, J., Lim, S., Guo, C. Y., Ou, A. Y., & Ng, J. W. X. (2022). Experienced incivility in the workplace: A meta-analytical review of its construct validity and nomological network. Journal of Applied Psychology, 107(2), 193.
